Catalog Number : agn1585
Title : Engaging Hearts: How Caregivers Build Meaningful Relationships with Patients, Families & Each Other (Session for All Hospital Staff)
Speaker : Michelle Shaefer

Webplay Recording Date : 3-18-2009
Webplay Price : $ 195 for two weeks viewing

Webinar Overview:

When caregivers and staff consistently connect with patients, their families and each other, everyone benefits. This presentation will discuss a unique service initiative that teaches caregivers and staff a proven method to quickly establish strong relationships with patients, their families and each other. The program will address questions such as what to do when clinical or taskoriented activities overwhelm the nurse, caregiver, ancillary or support staff’s ability to seamlessly work relationship-building into a busy day or encounter? The structured process which staffs are using that produces organization-wide, on-going success in patient satisfaction and staff engagement will be discussed. This program will provide participants an opportunity to interact with leaders who have achieved incredible results.

*** This program will be offered twice and we will only charge one connection fee. (Two for one). The session on March 17 is specific for a nursing audience and the content will be adjusted for this audience. The session on March 18 is more general and targeted to direct care givers, ancillary and support staff.

Target Audience: 

• First session (March 17) - Nursing specific
• Second session (March 18) - Direct caregivers, ancillary and support staff

Webinar Objectives:

• Discuss what key executives have done to successfully implement and sustain structured strategies that engage and involve caregivers at the bedside
• Review innovative ways to encourage a partnership between leadership and staff to redesign the patient/family and staff experience
• Help participants understand the ideas, strategies, and results for these leaders

Contact Hours: 

This course has been approved for 1.8 Iowa Nursing Contact Hours. There is usually a reciprocal agreement between state associations to allow these to count for each state. If you have any questions, please ask your state association.